Pre-Orders
Any item that is bought as a pre-order, aim aim to email you within 48 hours with an estimated time of delivery. Most times are shipped within 4 weeks (due to import of products from international suppliers). Any issues occurring during this time, customers will be kept up to date with time frames.
WARRANTY
All products come with a 30-day warranty subject to the exclusions below. RIF’s come with a six-month warranty covering manufacturers defect. All manufacturers and suppliers have different warranty terms and policies so the first step is to give us a call and we can work through it with you.
We insist you do not try and diagnose the fault yourself as this will void all warranty with the item. It is important you are always truthful with us, it will help us diagnose the problem much quicker.
Under 6 months and in warranty – Please give us a call to book your return in. Do not just send the item without getting in touch first as we have a large number of deliveries and want to ensure everything gets to the right place without delay. Please make sure you include all items which came with the Rifle initially: magazine, sights, box and any other items. When you give us a call we will provide you with a Return Merchandise Authorisation number. You will need to include this with your item when returning. We also ask you put your details or a copy of your order in the parcel as well as attached to it.
The return address is:
Airsoft Direct
26 Raywell Street
Hull
HU2 8EP
Under 6 months but outside warranty– Don’t panic, the first thing to do is give us a call. If the item is broken but is not a manufacturing defect, we will still help you get back up and running. We understand you all want to customise your items and after 6 months things may have altered slight, though there may be a small charge depending on the issue. Many of the issues can be resolved quickly and sometimes over the phone!
Over 6 months– If you have a problem with your Airsoft RIF outside of warranty don’t worry! We have a range of Airsoft Technical services to help get you back up and running. Whether its fps upgrades, a yearly airsoft rifle service or anything else pick up the phone or drop us a message and we can talk through what’s needed. We can arrange the whole thing from start to finish to ensure as little hassle as possible.
This does not affect UK consumer rights. Please note any customer trying to falsify warranty claims will be banned from purchasing going forwards, this includes but is not limited to:
- Claiming the item has not been opened or tampered with.
- Switching the item for a different rifle (yes we can tell all rifles have hidden markings)
- Using products not designed for the item such as 11.1v and not admitting it.
- Changing parts
- Lost parts
Be open and honest from the start and we can work with you to get your RIF back up and running as soon as possible.
Other issues
FPS-
We will ensure all RIF’s meet UK FPS requirements and all RIFs are chronographed with a SKAN Chronograph.
Batteries & Chargers-
Unless stated otherwise 11.1v batteries should not be used in any AEG’s. They are for upgraded AEG’s and will cause damage too many standard rifles. This classes as miss-use and voids any warranty.
Some manufacturers include a battery and charger in the box, we aim to remove these prior to sale for disposal as they are generally poor quality and can sometimes cause damage to the AEG’s. There is also a chance these do not conform to EU or UK safety standards and will not have auto shut off meaning if left they can cause fires.
You should always purchase 2 batteries and 1 charger separately for use with your AEG. These batteries and chargers are considered a free gift from the suppliers and as such are not covered under warranty.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Any items not in their original condition.
- Any items which have been customised by us or a third party, such as Two toning, upgrades, and custom paint jobs, etc
- Any item which may constitute a health and safety risk or hygiene problem, such as used lower face protection, snoods, shemaghs, etc
- Any item which we consider has been tampered with or had aftermarket parts installed.
- Product miss-use or miss installation
- Parts are only covered by the 14 days return of goods policy not under the 30 day warranty and will only be replaced if they are in the original packaging unopened.
- Free battery &/or Chargers