Last updated 13 November 2026

If something isn’t right, we’ll sort it. This page sets out your rights when you buy from Airsoft Direct online, how to send something back, and how our warranty works. None of it affects your statutory rights.

Changed your mind? 14 days to cancel

If you bought online or by phone, you can cancel your order for any reason within 14 days of the day you receive it.

  • Tell us within 14 days. Email sales@airsoftdirect.uk.com with your order number and we’ll give you a Return Merchandise Authorisation (RMA) number.
  • Send it back within 14 days of telling us. Pack it securely, ideally in the original packaging, with your RMA number and order details inside.
  • You pay the return postage unless the item is faulty or we sent the wrong thing. We recommend a tracked, insured service, as the item is your responsibility until it reaches us.
  • Refund within 14 days. We refund the price of the item plus the standard delivery charge you paid, to your original payment method, within 14 days of receiving the item back (or proof you’ve posted it, if that comes first). If you chose a faster delivery option, we refund the cost of our cheapest standard option.

You’re welcome to open and check an item as you would in a shop. If it has been used, fired, fitted, modified or damaged beyond that, we may reduce the refund to reflect the drop in value.

Items that can’t be returned for a change of mind

  • Items customised or personalised for you, such as two-toning, upgrades, tuning, custom paint jobs or any other work carried out to your order.
  • Sealed hygiene items once the seal is broken, such as lower face protection, mouth guards, snoods and shemaghs.

These exclusions do not apply if the item is faulty or not as described.

Faulty or not as described

Under the Consumer Rights Act 2015:

  • Within 30 days of delivery you can reject a faulty item for a full refund.
  • Within 6 months we’ll repair or replace it. If that doesn’t fix it, you’re entitled to a refund.
  • After 6 months you may still have rights, but you may need to show the fault was there when the item was delivered.

We cover the cost of returning faulty items. Please call us before sending anything so we can book it in and, where possible, fix it over the phone.

Wear and tear, misuse, incorrect fitting, using parts or batteries not designed for the item, and damage from home repairs are not faults.

Our warranty

On top of your legal rights, all products come with a 30-day warranty, and RIFs come with a six-month warranty covering manufacturer’s defects. Manufacturers and suppliers have different warranty terms, so the first step is always to give us a call and we’ll work through it with you.

Please don’t try to diagnose or repair a fault yourself. Opening up or modifying the item can void the warranty.

Under 6 months, in warranty: call us to book your return. Please include everything that came with the RIF (magazine, sights, box and any other items), your RMA number, and a copy of your order inside the parcel.

Under 6 months, outside warranty: don’t panic. If the item is broken but it isn’t a manufacturing defect, we’ll still help you get back up and running. There may be a small charge depending on the issue.

Over 6 months: our Airsoft Technical services cover FPS upgrades, yearly servicing and repairs. Call or message us and we’ll arrange the whole thing.

Warranty claims must be honest. False claims, such as saying an item hasn’t been opened when it has, swapping in a different rifle, using unsuitable batteries (e.g. 11.1v in a standard AEG) without telling us, or changing or losing parts, will be refused.

FPS

We make sure all RIFs meet UK FPS requirements, and every RIF is chronographed with a SKAN chronograph.

Batteries & chargers

Unless stated otherwise, 11.1v batteries should not be used in any AEG. They are for upgraded AEGs and will damage many standard rifles. This counts as misuse and voids any warranty.

Some manufacturers include a battery and charger in the box. We aim to remove these before sale, as they are generally poor quality, can damage the AEG, may not meet UK safety standards and may not have auto shut-off. Any that are supplied are a free gift from the supplier and are not covered by our warranty. We recommend buying two batteries and one charger separately for your AEG.

Pre-orders

For pre-orders, we aim to email you within 48 hours with an estimated delivery time. Most are shipped within 4 weeks, as many products are imported from international suppliers. If anything changes, we’ll keep you updated. You can cancel a pre-order at any time before it’s shipped for a full refund.

Where to send returns

Airsoft Direct
Attn: Returns, RMA #
26 Raywell Street
Hull, East Yorkshire
HU2 8EP
United Kingdom

Questions

Call 01482 935 515 or email sales@airsoftdirect.uk.com.